What a good review response looks like
- • Short: two to four sentences.
- • Specific: it picks up a detail the customer mentioned, so it can't be a copy-paste template.
- • Calm on bad reviews: acknowledge, apologise if deserved, take it offline. Never argue in public.
- • In their language: an Arabic review deserves an Arabic reply.
- • Honest: no invented promises, discounts or names.
Example replies
Positive review (English)
“Amazing service at the Marina branch, Omar sorted my phone screen in 20 minutes. Highly recommend!”
Thank you so much! Twenty minutes is exactly what we aim for, and Omar will be happy to hear it. See you next time you need us at the Marina.
Negative review (English)
“Booked a 7pm table, sat at 7:40. Food was fine but the wait ruined the evening.”
We're sorry — a 40-minute wait on a booked table isn't acceptable, and we understand it spoiled your evening. Please contact us directly so we can make it right.
Mixed review (Arabic)
“الأكل لذيذ والمكان نظيف، بس الأسعار صارت غالية شوي.”
شكراً على كلماتك الطيبة عن الأكل ونظافة المكان، ويسعدنا أنك استمتعت. نأخذ ملاحظتك عن الأسعار بعين الاعتبار، ونتطلع لاستقبالك مرة أخرى.
More templates: 25 Google review response examples · how to respond to Google reviews
FAQ
What is a Google review response generator?
A tool that drafts a public reply to a customer's Google review for you. You paste the review, it writes a short, personalised response, and you post it under the review from your Google Business Profile.
How do I respond to a negative Google review?
Thank the customer, acknowledge what went wrong without arguing, apologise sincerely if it's deserved, and invite them to contact you directly to resolve it. Keep it short and calm: future customers read your reply more than the reviewer does.
Should I reply to Arabic reviews in Arabic?
Yes. Replying in the customer's language shows respect and reads naturally to other Arabic-speaking customers. The generator above writes each reply in the same language as its review, and shows Arabic replies right-to-left.
Will the replies be posted automatically?
No. AvisNova does not connect to your Google account. You stay in control: read each draft, copy it, and paste it on Google yourself.
Is replying to every review worth it?
Yes. BrightLocal's 2026 Local Consumer Review Survey reports that 89% of consumers read business responses to reviews, and that most expect a reply within a week. A profile that answers looks cared for.
Answer every review, every week
AvisNova keeps your reviews in one inbox and drafts each reply in your voice. Free plan: 10 replies a month, no card.
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